Frequently Asked Questions

   What is Byte Armor? :
Byte Armor is a web based offsite backup service that provides users with secure offsite backups of their files. The following list has more information about us.
  • 1. Encrypted file uploads through our ByteArmor offsite backup service.                    
  • 2. Web based file uploads are encrypted using standard HTTPS encryption.                
  • 3. Encrypted file uploads through our Java based backup client.                  
  • 4. Client based file uploads are encrypted using AES 128 bit encryption.                 
  • 5. Our backup client is platform independent so you can use it on Windows, Mac, or Linux.              
  • 6. All files are stored using an enhanced AES 256 bit encryption and ZIP compression.               
  • 7. We offer a 30 day free trial account that allows you to store up to 5 gigabytes.
  • 8. We do not charge users who cancel their account within the first 30 days or service.
  • 9. We do not share your personal information with anyone, in fact your email address and password are encrypted with AES 256 bit encryption.
  • 10. We offer those customers who have cancelled their account a 30 day grace period to access their files before their account is terminated.
  • 11. We charge a flat fee for our basic service, 0.25 cents per gigabyte you have stored on our servers. We charge a minimum of 0.25 cents for storage usage less than one gigabyte.
  • 12. We charge you for the highest volume of storage you had during the month.
  • 13. We provide you with web access to your encrypted files. You can withdraw a file (decrypt it) and download it in just a few minutes (may depend on the file's size).
  • 14. All uploads are organized by their file extension for easy access.
  • 15. All uploads are versioned by their upload time so that you can keep a history of files with the same file name.
  • 16. You can cancel your account at any time through our website, no questions asked, no red tape.
  • 17. You can check your account status and your current storage sizes at any time through the website.
  • 18. You can add or remove service from your account at any time through the website. You will be charged for the highest cost service package you selected during the billing cycle.
   What is the Byte Armor free trial account? :
The free trial account allows you to try out the Byte Armor offsite backup service for free. You have 30 days to use our basic offsite backup services and store up to 5 gigabytes on our servers. You do not have to enter in any credit card information to try our free trial. After 30 days your account will automatically switch to a disabled account in which case you have an extra 30 day grace period to access your files. You can upgrade your account at any time to a Byte Armor standard account.
   What is the Byte Armor standard account? :
The standard account allows you to sign up for all our services. If you cancel your account within the first 30 days of sign up you will not be charged for your activity on our servers. With a standard account you are charged 0.25 cents per gigbyte per month. The highest usage you had during the month will be billed to your account. For usage less than one gigabyte you will be billed based on the percentage of one gigabyte used. You can add or remove services at any time, you will however be billed for the most expensive combination of services you selected at the end of the month. This is to prevent users from changing their services too frequently and abusing the ease of signing up for them. You can cancel your account at any time through the website with no hassels and no red tape. Credit card information is required for the standard account.
   What is the Byte Armor publication service? :
The publication service allows you to share your withdrawn files with other people in a controlled way. Publishing a file sends out an email with a link that can be used to download your file. You can set an expiration date for your publication so that after a certain day the download link is no longer valid. You can send out as many publications as you wish, each handling 5 download hits, for $5 a month.
   What is the Byte Armor sharing service? :
Sharing service allows you to share your withdrawn files with other Byte Armor users. For $5 a month you will have the ability to create users and groups to control access to your files.
   What is the Byte Armor archive upload service? :
The archive upload service allows you to upload ZIP archive files that are then decompressed. The individual files are then processed like normal. This allows you to upload one file to the service and then have access to the individual files contained in the archive.
   When will I be billed? :
We will bill you at the end of your billing cycle. Your billing cycle and usage infomation can be viewed through the account information page of the website.
   What will I be billed for? :
You will be billed for the highest amount of data stored on our servers during the billing cycle. So if you have only 5 gigabytes on our servers for 28 days and then upload another 2 gigabytes you will be charged for 7 gigabytes.
   How are services billed? :
We want to allow users to change their services at any time. Every time you change your service subscriptions a log entry is made. At the end of your billing cycle we calculate the highest cost of services you chose throughout the month and add it to you standard monthly bill. In this way you can try one of our $5 services every week, as long as you unsubscribe from the previous service, and you will only receive a $5 charge on your monthly bill.
   Who processes my payment? :
You can choose to have your payment processed by Amazon.com's payment system, or Google checkout's payment system.
   Why does Amazon/Google process my payment? :
We wanted to give our users the most secure payment method we could possibly find. Amazon and Google not only have exactly what we we're looking for they also have years of experience to back it up.
   Do I need an Amazon.com or Google account to pay my monthly bill? :
Yes, you will need an Amazon or Google account to process your monthly payment. You will be prompted to use this account or create a new account during the payment process. We feel that the use of a secondary payment account provides extra security and piece of mind to our users because we do not store any credit card or financial information on our servers. We leave that up to the experts at Amazon and Google.